Booking
RideTransferDirect Airport Transfer FAQ's, from Booking and Pricing, to Cancellations & Support
Can I make changes to my booking?
Yes. You can modify your booking by clicking the My Account link at the top of every page and logging in to edit your details, or by contacting our support team at least 24 hours before your scheduled pickup time.
What payment methods do you accept?
We accept major credit and debit cards, along with other secure online payment options.
How far in advance should I book my transfer?
We recommend booking at least 24 hours in advance to ensure availability. However, we will always try to accommodate last-minute bookings where possible.
Will I receive a confirmation of my booking?
Yes. After booking, you will receive a confirmation email and SMS with all your transfer details.
What if I need a child seat?
Child seats are available free of charge upon request. Please specify the number and type of seats needed during the booking process.
Can I book a return transfer at the same time?
Yes. Simply tick the ‘Book Return’ option during booking to arrange both journeys in one process.
Can I book a transfer for someone else?
Yes. Just make sure you provide their correct contact details during booking so we can coordinate pick-up.
Can I book a transfer with multiple drop-offs?
Yes. We offer bespoke transfers with multiple drop-offs. Please contact our support team to arrange this.
Can I book a hotel-to-hotel transfer?
Yes. Just enter the hotel addresses in the pick-up and drop-off fields when booking.
I want to book a vehicle for 3 people when we arrive and 6 people when we return. How can I do this?
Please make two separate bookings—one for your arrival and another for your departure—to ensure the correct vehicle size for each journey.
My travel group is arriving on different flights. How should I book our airport transfers?
Book the arrival transfer based on the latest flight arrival time, and the departure transfer based on the earliest flight departure time.
Do you operate transfers during public holidays?
Yes. Our service runs 365 days a year, including public holidays.
What should I do if my travel plans change suddenly?
Contact our support team as soon as possible. We will do our best to accommodate last-minute changes.
On the Day of Transfer
Pick‑Up & On‑the‑Day Questions
Will I know the driver’s details before I arrive?
Yes. You’ll receive both an SMS and an email containing:
- Driver name and contact number
- Vehicle make, model and colour
- A live tracking link showing your driver’s exact location
How will I locate my driver?
Your driver will wait at the designated pick‑up point with a sign displaying your name.
What happens if my flight is delayed?
Our platform monitors flight arrivals and adjusts the pick‑up time automatically at no extra cost. For significant delays, we’ll send you an SMS to confirm we’re aware.
What if I have excess luggage?
Please tell us in advance if you have more luggage than booked so we can assign a suitable vehicle.
What should I do if I left something in the vehicle?
First, contact your driver directly using the details provided. If you cannot reach them, contact our support team with your booking reference and details of the lost item and we’ll assist with recovery.
Are there any restrictions on items I can bring?
For safety reasons, hazardous materials and certain restricted items are not permitted. If you’re unsure, please ask before you travel.
Do I need to pay anything to the driver?
No—provided the journey runs as booked, there’s nothing to pay on the day. If you change the itinerary with the driver, please contact us and we’ll assess any difference and send a secure payment link.
Can I change the pick‑up location on the day of the transfer?
Same‑day changes are subject to availability and may incur additional charges. Please contact our support team as soon as possible.
Pricing and Fees
Are there any discounts for large group bookings?
We offer discounts for group bookings or bulk reservations. Please contact our support team for details here.
How are transfer prices calculated?
Prices are transparent and calculated based on the distance, vehicle type, time of day, and any additional services requested.
Are there any hidden fees?
No, all fees are transparently displayed during the booking process. What you see is what you pay.
Cancellations and Refunds
What is your cancellation policy?
Cancellations made more than 48 hours before the scheduled pickup time are fully refundable. Cancellations within 48 hours may incur a fee.
How do I cancel my booking?
To cancel your booking, please contact our customer support team via our form here or phone as soon as possible.
How Do I Make a Complaint
How can I file a complaint?
If you’re dissatisfied with any aspect of our service, you can file a complaint by contacting us through our contact form or emailing us at complaints@ridetransferdirect.com. Please include your booking reference, details of your complaint, and any supporting evidence.
What information should I include in my complaint?
Your complaint should include your booking reference number, the date and time of your transfer, a detailed description of the issue, and any relevant photos or documents.
How long does it take to resolve a complaint?
We aim to respond to all complaints within 5 business days and provide a resolution within 14 business days, depending on the complexity of the issue.
What happens after I file a complaint?
Once we receive your complaint, our team will investigate the issue and may contact you for additional information. After the review, we will provide you with a response and proposed resolution.
Support
How can I contact customer support?
You can reach our support team via email at support@ridetransferdirect.com or through our contact form here.
What should I do if I can’t find my driver?
If you cannot locate your driver, please contact our support team immediately for assistance.
Company Liabilities
What happens in case of unforeseen delays?
While we strive for punctuality, external factors like traffic or weather may cause delays. We recommend allowing extra time for unforeseen circumstances.
Is the company responsible for missed flights or connections?
We are not liable for missed flights or connections due to delays beyond our control. It's advisable to schedule pickups with ample time margins.
Privacy and Data Protection
How is my personal information handled?
We prioritize your privacy and handle personal data in accordance with applicable data protection laws. For detailed information, please refer to our Privacy Policy.